Borneo Convention Centre Kuching Awarded AIPC Gold Quality Standards Certification
10 OCTOBER 2018
KUCHING, 10 October 2018 - The Borneo Convention Centre Kuching (BCCK) is proud to announce that it is now a member of an elite group of 23 AIPC convention centres from a total of 190 venues in the world to be awarded the AIPC Gold Quality Standards Certification. BCCK will be the second convention centre in Asia to be recognized by AIPC’s Quality Standards Programme, which is a phenomenal feat for a venue from the second tiered city of Kuching, Sarawak.
BCCK Chief Executive Officer, Eric van Piggelen said the AIPC Quality standards clearly benchmarks against global excellence. “Since we started 2009, the centre has hosted over 1,500 events and welcomed over 1.9 million guests, through its doors. We constantly strive to give both our organisers and delegates the best experience when holding events with. We are thus extremely delighted to receive the honour as the second convention centre within Asia to have achieved this milestone. This result is a testament to the commitment and hard work of our team here in BCCK, culminating in BCCK being accorded this award and setting global standards for the business events industry in Kuching Sarawak”.
He further added, “This comes hot on the heels of BCCK having recently been accorded with their ISO 14001 certification, which is further testament to our commitment in global quality standards”.
"The AIPC Quality Standards program was developed as an industry-specific certification for confirming and documenting a centre's accomplishments in key areas of convention centre performance, and is the only such specifically purposed form of certification in the industry", said AIPC President Aloysius Arlando. "The Borneo Convention Centre Kuching is to be congratulated on having achieved the gold level in their audit as this demonstrates to owners, colleagues and clients that they are addressing international standards of performance in their management procedures".
The audit involves assessment in ten key areas including customer service, quality of facilities and operations, employee relations, health, safety, security and emergency response, financial integrity, community relations, environmental responsibility, industry relations and supplier relations.
Christopher Wan, appointed Chairman of the committee said, “Any journey towards excellence will require a reality check, a plan of action, and the persistence to realise this plan. Along the way, this involved the transformation of mindsets, keeping the cross functional team players consistently energized, and inspiring positive gains in thought and deed. This framework has given us the tools to dig deep, deliver sustained results, and manage our future impact on our stakeholder, the community and destination”.
Over the past nine years, BCCK as a convention venue has emerged as a strong contender amongst the country’s second-tier cities’ convention centres. AIPC Gold coupled with our ISO 22000, ISO 9001 and ISO 14001 of qualifications would consolidate our position as a progressive centre in ensuring and exceeding our client satisfaction and service delivery in the business events landscape of both Sarawak and Malaysia.